Terms & Conditions

a. The purpose of the Service is to connect you with our hotels and renting vendors ( called”Vendor” or “Vendors”), and to facilitate the long-term renting of living space and related services to be provided to you by the Vendors. We make no representations of the services provided to you by our Vendors. The interaction between you and our Vendors is strictly between you and our Vendors, and we are under no obligation to be involved.

b. Booking of rooms and space through the Site may occur through various channels as explained on the Site or in any email, SMS or MMS (collectively called “Message”) generated by us. You may also store your payment information (e.g., credit card) on file with us or our third-party suppliers to facilitate convenient booking.

c. When booking, your credit or debit card may be charged immediately with the specified amount once you book a room or rental space with our Vendors through the Service (e.g., by booking through the website, or replying to a Message for booking purpose). We may enable booking through other means and notify you of those means through a Message. You will receive a Message confirming your booking and containing the receipt of your charges.

d. All rental spaces are subject to availability. Bookings are honoured on first-come-first-served basis. Your booking (including any ‘pending’ booking) is not confirmed until you receive a confirmation Message from us.

e. When you sign up for the Service, you may be asked to provide us with payment information. Your ability to use the Service may be limited until this step has been completed. By providing us with this information, you represent and warrant that you have the legal right to use all payment method(s) provided.

f. We provide photographs and descriptions of our Vendors’ offerings and use reasonable efforts to ensure that those photographs and descriptions are accurate. You acknowledge that occasionally rental space will not look exactly as photographed and by using the Service you agree to accept such rental spaces where there are reasonable variations between the photographs/descriptions and what the Vendors offer.

g. Cancellation for users:
In case you want to cancel your booking, you can send a cancellation request to Emaratya customer service via email. In order to cancel any booking without any kind of penalty, cancellation must take place 15 days or longer period, prior to the start date. If you cancel your booking 15 or more days prior to the start date, Emaratya will reimburse your fees and first transfer. If you cancel your booking 14 days or later, before the start date, Emaratya will retain your fee and an amount equal to 50% of the first transfer. If you cancel your booking 6 days or later, before the start date, Emaratya will retain your fee and an amount equal to 100% of your first transfer.

Emaratya may waive the cancellation policy for you, in extenuating circumstances such as:

1- Serious injury, illness, or death

2- Serious injury, illness or death of a first or second degree relative, a minor or handicapped person to which you are the legal guardian or primary substitution

3- Death of a third degree relative

4- Official declaration of disaster zone in the city where the accommodation is located

5- Unexpected visa denial for unjustified reasons and, not cause either directly or indirectly by your acts, or omissions, which restrict you from relocating to the city where the accommodation is located

Please note that the waiver may only be applied by us if you contact our customer support as soon as possible, and if we provide you with a 7 days period to send the appropriate supporting documents to our customer support which, at the sole discretion of Emaratya, are considered sufficient.

h. Cancellation for Vendors:
In case a Vendor wants to cancel any booking, he/she can send a cancellation request to Emaratya customer service via email. In order to cancel any booking without any kind of penalty, cancellation must take place 15 days or longer period, prior to the start date. If the Vendor cancels the booking 15 or more days prior to the start date, Emaratya will reimburse his/her fees. If vendor cancels his/her booking 14 days or later, before the start date, Emaratya will retain his/her fees and charge him/her as Emaratya Penalty an amount equal to 25% of the first transfer, which may be debited from the credit card provided by the Vendor. If Vendor cancels the booking 6 days or later, before the start date, Emaratya will retain Vendor’s fee and will also charge him as a Emaratya Penalty an amount equal to 50% of the First Transfer, which may be debited from the credit card provided by the Vendor. If the Vendor cancels booking 48 hours or later, which may be debited from the credit card provided by the Vendor, whereas Emaratya will reimburse the full amount corresponding to the first transfer. (SOME TEXT WAS MISSING FROM POINT d FROM THE SECTION “IF LISTER CANCELS”). The vendor acknowledges and expressly agrees to pay the above-mentioned amounts and accepts that Emaratya will send a payment request which shall be payable by the Vendor within 30 days.

Emaratya may waive the cancellation policy for Vendor, in extenuating circumstances such as:
1- Serious injury, illness or death of the Vendor

2- Serious injury, illness or death of a first or second degree relative, a minor or handicapped person to which the Vendor is the legal guardian or primary substitution

3- Death of a third degree relative

4- Serious damage to the accommodation

5- Official declaration of disaster zone in the city where the accommodation is located

Please note that the waiver may only be applied by us if the Vendor contacts our customer support as soon as possible, and if we provide the Vendor with a 7 days period to send the appropriate supporting documents to our customer support which, at the sole discretion of Emaratya, are considered sufficient.